Vacature Service Account Manager | Mechelen

As a Service Account Manager, you will serve as the primary point of contact for our valued customers within the target market, playing a pivotal role in advising, supporting, and fostering their development. Your primary duty will be to ensure an unparaleled service experience for our customers. This involves advising and supporting our customers, as well as coordinating all customer service activities between the customer, specialist departments in Belgium, and those at our head office in Germany.

Tasks:

+ Act as the first point of contact for all customer inquiries post a successful SAT (Site Acceptance Test), involving relevant departments at the site and head office.
+ Engage in active service sales and lifecycle consultancy, including follow-up on quotations.
+ Capture and communicate customer and market requirements to Service Product Management.
+ Ensure the achievement of annual target order intake and planned revenue increases.
+ Act as an extended project team member for new machine projects, particularly during the installation phase.